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RiP-RAC Australia Pty Ltd

This Shipping Policy (“Policy’) applies to all purchases from us, unless stated otherwise

CUSTOMER SATISFACTION IS OUR PRIORITY

At RiP-RAC Australia Pty Ltd, customer satisfaction is our priority.

 

Shipping Policy

  • All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

  • Shipping charges for your order will be calculated and displayed at checkout. 

  • We offer flat rate Standard Delivery up to 2Kg: within Australia free postage, New Zealand $14.95 AUD, rest of the world $19.95 AUD

  • We offer free postage within Australia on retail purchases made through our website

  • All orders over 2kg please contact our office for pricing info@riprac.com.au

 

International Shipping

  • We offer international shipping to the following countries: [New Zealand, UK, USA, Canada]. 

  • Shipping charges for your order will be calculated and displayed at checkout. 

  • Delivery timelines 8 to 20 days for international shipping since expectations can vary greatly depending on the destination.

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. RiP-RAC Australia Pty. Ltd. is not responsible for these charges if they are applied and are your responsibility as the customer.

Customs And Taxes

The prices displayed on our site include GST, which means if shipping address is outside of Australia, you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Status of my order

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@riprac.com.au with your name and order number, and we will look into it for you.

 

Refund Policy

This Refund Policy (“Policy’) applies to all purchases from us, unless stated otherwise

CUSTOMER SATISFACTION IS OUR PRIORITY

At RiP-RAC Australia Pty Ltd, customer satisfaction is our priority.

We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on                the terms set out in this Policy.

Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian                      Consumer Law.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@riprac.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@riprac.com.au

 

       AUSTRALIAN CONSUMER LAW

  1. Under the Australian Consumer Law:

       Our goods and services come with guarantees that cannot be excluded under the Australian                               Consumer Law. For major failures with the service, you are entitled:

  • To cancel your service contract with us; and

  • To a refund for the unused portion, or to compensation for its reduced value.

       You are also entitled to choose a refund or replacement for major failures with goods. If a failure                       with goods or a service does not amount to a major failure, you are entitled to have the failure rectified           in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the                   contract for the service and obtain a refund of any unused portion. You are also entitled to be                             compensated for any other reasonable foreseeable loss or damage from a failure in the goods or                       service.

  1. We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.

  2. The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services

  3. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

  4. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

  5. If a product or service which you have purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonable foreseeable loss or damage resulting from that major failure.

  6. If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.

  1. In the event that you receive the products or service which you purchased, as stated, but you simply change you mind, we may, at our discretion, offer you a refund or exchange provided that:

  1. You notify us within 14 days of receipt.

  2. In the case of products, you return the said product in its original packaging.

  3. In the case of products, the said product has not been opened.

  4. In the case of products, the said product has not been used.

  5. In the case of products, the said product has not been damaged.

  6. In the case of products, you return the said product with its original receipt.

  7. I the case of service, the services have not already been performed.

 

  1. PRODUCTS DAMAGED DURING DELIVERY

       In the event that a product which you ordered is damaged during delivery:

  1. Please contact us as soon as possible.

  2. Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which you received with the damaged product.

  3. We will organise to repair the damaged product or to collect it and replace it with an equivalent product, or to provide a refund, providing  that you contact us within the following time from the date you received the product: 30 Days

 

  1. EXCEPTIONS

       Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or               refund for a product or service you purchased if:

  1. You misused the said product in a way which caused the problem.

  2. You knew or were made aware of the problem(s) with the product or service before you purchased it.

  3. You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.

  4. Any other exceptions apply under the Australian Consumer Law.

 

  1. SHIPPING COSTS FOR RETURNS

  1. In the event that a product you purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law we will bear any costs of shipping the said product (the “Returned Product”) back to us, as well as any costs of shipping any replacement product to you.

  2. If the Returned Product can easily be posted or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.

  3. If the Returned Product is too large, to heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.

  4. In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the cost of any inspection, postage, shipping, transportation or collection of the Returned Product.

 

  1. RESPONSE TIME

       We aim to process any requests for repairs, replacements or refunds within 30 days of having received           them.

 

  1. HOW TO RETURN PRODUCTS

  1. You may contact us to discuss a return using the details at the end of this Policy.

  2. We will pay any refunds in the same form as the original purchase or to the same account or credit card as was used to make the original purchase, unless otherwise determined in our sole discretion.

  3. You must provide proof of purchase in order to be eligible for a refund, repair or replacement.

  4. You may be required to present a government issued identification document in order to be eligible for a refund, repair or replacement.

  5. You may return products to the following address:

 

       RiP-RAC Australia

       P.O. Box 224

       Morisset, NSW, 2264

 

  1. CONTACT US

        If you wish to speak to us about this Policy or about any refund, repair or replacement, you may contact          us on:

 

        Phone: 0422 804 066

        Email: info@riprac.com.au

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