RiP-RAC®
 

RiP-RAC Australia Pty Ltd

      Please read this Policy before making a purchase, so that you understand your rights as well as what              you can expect from us in the event that you are not happy with your purchase.

Shipping Policy

       This Shipping Policy (“Policy’) applies to all purchases from us, unless stated otherwise

1. CUSTOMER SATISFACTION IS OUR PRIORITY

At RiP-RAC Australia Pty Ltd, customer satisfaction is our priority.

      We offer flat rate Standard Delivery up to 5Kg:

      within Australia $10AUD, New Zealand $14.95 AUD, rest of the world $19.95 AUD

      We offer free postage on retail purchases made through our website for orders over $50 AUD

2.   WHOLESALE ORDERS

      All wholesale orders will be charge a postage and handling fee

      We offer flat rate Standard Delivery throughout Australia of $20.00 up to 5kg

      orders over 5kg please contact our office for pricing.

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Refund Policy

       This Refund Policy (“Policy’) applies to all purchases from us, unless stated otherwise

1. CUSTOMER SATISFACTION IS OUR PRIORITY

       At RiP-RAC Australia Pty Ltd, customer satisfaction is our priority.

      We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on                the terms set out in this Policy.

      Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian                      Consumer Law.

1. AUSTRALIAN CONSUMER LAW

1. Under the Australian Consumer Law:

       Our goods and services come with guarantees that cannot be excluded under the Australian                               Consumer Law. For major failures with the service, you are entitled:

• To cancel your service contract with us; and

• To a refund for the unused portion, or to compensation for its reduced value.

       You are also entitled to choose a refund or replacement for major failures with goods. If a failure                       with goods or a service does not amount to a major failure, you are entitled to have the failure rectified           in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the                   contract for the service and obtain a refund of any unused portion. You are also entitled to be                             compensated for any other reasonable foreseeable loss or damage from a failure in the goods or                       service.

1. We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.

2. The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services

3. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

4. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

5. If a product or service which you have purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonable foreseeable loss or damage resulting from that major failure.

6. If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.

1. In the event that you receive the products or service which you purchased, as stated, but you simply change you mind, we may, at our discretion, offer you a refund or exchange provided that:

1. You notify us within 14 days of receipt.

2. In the case of products, you return the said product in its original packaging.

3. In the case of products, the said product has not been opened.

4. In the case of products, the said product has not been used.

5. In the case of products, the said product has not been damaged.

6. In the case of products, you return the said product with its original receipt.

7. I the case of service, the services have not already been performed.

1. PRODUCTS DAMAGED DURING DELIVERY

       In the event that a product which you ordered is damaged during delivery:

1. Please contact us as soon as possible.

2. Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which you received with the damaged product.

3. We will organise to repair the damaged product or to collect it and replace it with an equivalent product, or to provide a refund, providing  that you contact us within the following time from the date you received the product: 30 Days

1. EXCEPTIONS

       Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or               refund for a product or service you purchased if:

1. You misused the said product in a way which caused the problem.

2. You knew or were made aware of the problem(s) with the product or service before you purchased it.

3. You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.

4. Any other exceptions apply under the Australian Consumer Law.

1. SHIPPING COSTS FOR RETURNS

1. In the event that a product you purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law we will bear any costs of shipping the said product (the “Returned Product”) back to us, as well as any costs of shipping any replacement product to you.

2. If the Returned Product can easily be posted or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.

3. If the Returned Product is too large, to heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.

4. In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the cost of any inspection, postage, shipping, transportation or collection of the Returned Product.

1. RESPONSE TIME

       We aim to process any requests for repairs, replacements or refunds within 30 days of having received           them.

1. HOW TO RETURN PRODUCTS

1. You may contact us to discuss a return using the details at the end of this Policy.

2. We will pay any refunds in the same form as the original purchase or to the same account or credit card as was used to make the original purchase, unless otherwise determined in our sole discretion.

3. You must provide proof of purchase in order to be eligible for a refund, repair or replacement.

4. You may be required to present a government issued identification document in order to be eligible for a refund, repair or replacement.

5. You may return products to the following address:

       RiP-RAC Australia

       P.O. Box 224

       Morisset, NSW, 2264

1. CONTACT US

        If you wish to speak to us about this Policy or about any refund, repair or replacement, you may contact          us on:

        Phone: 0422 804 066

        Email: info@riprac.com.au

Privacy Policy and Term and conditions.

Privacy Policy

1. Information Collection and Use

We collect the following personal information from you:

Contact Information such as name, email address, mailing address, phone number

Information about your business such as company name, company size, business type

We use this information to:

Assess the needs of your business to determine suitable products

Send you requested product or service information

Respond to customer service requests

Send you a newsletter

Send you marketing communications

Respond to your questions and concerns

Improve our Web site and marketing efforts

Conduct research and analysis

Display content based upon your interests

2. Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy policy.  We do not sell, rent or otherwise distribute your personal information to third parties.

Service Providers

We may provide your personal information to companies that provide services to help us with our business activities such sending you emails. These companies are authorized to use your personal information only as necessary to provide these services to us and are contractually obligated to keep your information confidential.

Legal Disclaimer

We may also disclose your personal information:

As required by law, such as to comply with a subpoena, or similar legal process

When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,

If RiP-RAC Australia is involved in a merger, acquisition, or sale of all or a portion of its assets,  you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, To any other third party with your prior consent to do so

3. User Access and Choice

If your personal information changes, you may request that we correct, update, amend or remove/delete it by emailing our Customer Support here. or by contacting us by telephone or postal mail at the contact information listed below.  We will respond to your request within 30 days.  We will retain your information for as long as needed to provide you services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements

Terms and Conditions ("Terms")

Last updated: (15/05/2019)

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using

the https://www.riprac.com website and the mobile or tablet application (the "Service") operated by RiP-RAC Australia.

Your access to and use of the Service is conditioned on your acceptance of and compliance with

these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree

with any part of the terms then you may not access the Service.

Purchases

If you wish to purchase any product or service made available through the Service ("Purchase"),

you may be asked to supply certain information relevant to your Purchase including, without

limitation, your name, address, phone number, email address, ABN. Banking details.

The Wholesale section is for businesses that sell in the retail market and online.

Content

Our Service allows you to post, link, store, share and otherwise make available certain information,

text, graphics, videos, or other material ("Content"). You are responsible for the protection by law

of all trademarks and patents under the Trademark Act. 1995 and Patents Act. 1990 that are in place

to protects RiP-RAC Australia.

RiP-RAC Australia has no control over, and assumes no responsibility for, the content,

privacy policies, or practices of any third party web sites or services. You further acknowledge and

agree that RiP-RAC Australia shall not be responsible or liable, directly or indirectly, for any

damage or loss caused or alleged to be caused by or in connection with use of any of our products

or reliance on any such content, goods or services available on or through any such web sites or

services involved with RiP-RAC Australia.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a

revision is material we will try to provide at least 30 days' notice prior to any new terms

taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us

If you have any questions about these Terms, please contact us

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Phone: 0422 804 066

Email: info@riprac.com.au